Privacy policy

PRIVACY POLICY

Last updated: April 11, 2026

Orvitix operates this store and website, including information, content, features, tools, products, and services, in order to provide you, as the customer, with an appropriate shopping experience (the "Services"). Orvitix is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or carry out any other transaction through the Services, or when you communicate with us. In the event of any conflict between our Terms and Conditions of Service and this Privacy Policy, the Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understood what is described regarding the collection, use, and disclosure of your information.

The personal data we collect or process

When we use the term "personal data," we refer to information that identifies you or is reasonably linked to you or another person. Personal data does not include information collected anonymously or anonymized in such a way that it cannot identify you or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, depending on your interaction with the Services, where you live, and as permitted or required by applicable laws:

Contact details including name, address, billing address, shipping address, phone number, and email address.
Financial data including credit card numbers, debit card numbers, and financial account numbers, card payment data, financial account data, transaction details, payment method, payment confirmation, and other payment details.
Account data including username, password, security questions, preferences, and settings.
Transaction data including the items you view, add to cart, add to wishlist, purchase, return, exchange, or delete, and your past transactions.
Communications with us including information you include in communications with us, for example if you send a dispute to customer support.
Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, as well as how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;
Automatically through the Services, including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to implement certain technology and when they collect or process your personal data on your behalf;
From our partners or from third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

Providing, personalizing, and improving the Services.
We use your personal data to provide you with the Services, as well as to perform our contract with you; process your payments; fulfill your orders; remember your preferences and the items you are interested in; send you account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and manage your account; arrange shipping; facilitate returns and exchanges; allow you to publish reviews; and create a personalized shopping experience, for example through product recommendations connected to your purchases. This may include using your personal data to personalize and improve the Services.

Marketing and advertising.
We use your personal data for marketing and advertising purposes, for example to send you marketing, advertising, and promotional communications via email, text message, or post, and to show you online advertisements for products and services within our Services or on other websites, including based on items you previously purchased or added to your cart and other activity within the Services.

Security and fraud prevention.
We use your personal data to authenticate your account; provide a secure payment and shopping experience; detect, investigate, or take action against fraudulent, illegal, unsafe, or harmful activity; and protect public safety and our services. If you choose to use the Services and register an account, you are responsible for protecting your credentials. We strongly recommend that you do not share your username, password, or other access information with anyone.

Communications with you.
We use your personal data to provide customer support; respond to you; provide effective services; and maintain our business relationship with you.

Legal reasons.
We use your personal data to comply with applicable laws or respond to valid legal process, including requests from authorities or government agencies; to investigate or participate in testimony, potential or ongoing litigation, or other legal proceedings; and to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

With Shopify, vendors, and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, storage, fulfillment, and shipping).
With business and marketing partners to provide you with services and marketing advertisements. For example, we use Shopify to provide personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you reside, you may have the right to ask us not to share your data in order to show you personalized and marketing advertisements based on your online activity with different merchants and websites. You may exercise the right to opt out of such uses here.
When you ask us to or authorize us to disclose certain information to third parties, for example to ship your products, or when you use social media widgets or login integrations.
With our affiliates or within our corporate group.
In connection with a business transaction such as a merger or bankruptcy; to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce our Terms and Conditions of Service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal data related to your access to and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services for you, the data you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own. In addition, to help protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data and information received from you through your interactions with our store, as well as with other merchants and with Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our store, as well as with other merchants and with Shopify itself. In such circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for such purposes. For more information on how Shopify uses your personal data and the rights you may have, you can consult the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights relating to your personal data here: Shopify Privacy Portal Link.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you open links to sites that are not affiliated with or controlled by us, you may be required to accept their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy and security of such sites, nor for the accuracy, truthfulness, and reliability of the information contained therein. Information you provide in public or semi-public contexts, including information you share on third-party social platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without restriction as to its use by us or by third parties. The fact that we include such links does not imply any endorsement by us of the content of such platforms or of their owners or operators, except as disclosed in the Services.

Data of minors

The Services are not intended for use by minors, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are the parent or guardian of a minor who has provided us with personal data, you may contact us using the contact details below to request deletion. As of the effective date of this Privacy Policy, we are not aware of any "sharing" or "selling" (as such terms are defined in applicable law) of personal data of individuals under the age of 16.

Data security and retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." In addition, data you send to us may not be secure during transmission. We recommend using only secure channels to communicate sensitive or confidential information to us.

The length of time we retain personal data depends on several factors, such as whether we need such data to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other agreements and policies.

Your rights and choices

Depending on where you reside, you may have one or more rights relating to your personal data, among those listed below. However, these rights are not absolute and may apply only in certain circumstances, and there may be cases where we deny your request to the extent permitted by law.

Right of access/knowledge. You may have the right to request access to personal data we hold about you.
Right to deletion. You may have the right to request deletion of personal data we hold about you.
Right to correction. You may have the right to request correction of personal data we hold about you.
Right to portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to opt out of sale or sharing for targeted advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal data or its processing for purposes that fall within "targeted advertising," as defined under applicable privacy laws. You may exercise the right to opt out of such uses here. Please note that if you visit our website with the opt-out preference signal for Global Privacy Control enabled, we will automatically treat this as a request to opt out for the device and browser you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt-out request to the account as well. For more information about Global Privacy Control, you can visit https://globalprivacycontrol.org/. In addition to Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent by your browser or device.
Managing communication preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or your orders.

If you reside in the United Kingdom or the European Economic Area, and subject to the restrictions and limits imposed by local law, you may exercise the following rights in addition to those mentioned above:

Objection to processing and restriction of processing. You may have the right to ask us to stop or restrict the processing of personal data for certain purposes.
Withdrawal of consent. Where your consent is required to process your personal data, you have the right to withdraw it. If you withdraw such consent, this will not affect the lawfulness of processing based on your consent before withdrawal.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details below. For more information on how Shopify uses your personal data and any rights you may have, including in relation to data processed by Shopify itself, you may visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising these rights. Before processing your requests, we may need to verify your identity, to the extent permitted by applicable law. In accordance with applicable laws, you may appoint an authorized agent to make requests on your behalf in order to exercise your rights. Before accepting a request from an agent, we will require proof that the agent has been authorized by you, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International transfers

Please note that we may transfer, store, and process your personal data outside the country in which you reside.

If your personal data is transferred outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authorities, unless the data transfer is to a country considered to provide an adequate level of protection.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the website, revise the "Last updated" date, and provide notice as required by applicable law.